General Terms and Conditions

1. General
These General Terms and Conditions are accepted by you upon making a booking and govern the legal relationship between you and Apartment Waldperle (Matthias and Marina Förtsch). Please read these Terms and Conditions carefully.

2. Enquiry / Booking
2.1 Enquiry / Reservation
You can request a quotation for your stay by sending us an enquiry. We will then provide you with a rental agreement. Once we have received your confirmation, the reservation will be made, provided the apartment is still available at that time.

2.2 Booking
You may book directly online, in writing, or by telephone. You will then receive a booking confirmation from us along with a request for payment. The rental agreement only comes into effect upon receipt of payment (see section 4). If you do not receive the booking confirmation within seven days, please contact us immediately. The booking is made on behalf of all travellers listed in the registration, for whose contractual obligations you are jointly responsible (as well as for your own).

3. Prices and Services
The prices valid at the time of reservation or booking apply. The rental price is charged per night for the booked period, plus any optional additional costs. It includes use of the apartment and its furnishings, as well as the use/consumption of heating, water, electricity, towels, and bed linen. Additional services (e.g. pet surcharge, visitor’s tax) must be booked separately. The rental property may only be occupied by the number of persons stated in the confirmation.
Children count as persons. The same applies to pets brought along. Please note that we do not accept debit or credit card payments for the invoice.

4. Payment
Payment is due upon receipt of the confirmation, which also serves as the invoice. If payment is not received, we reserve the right to cancel the booking and the right to the apartment will lapse. If payment is not received, withdrawal from the contract will be assumed, and cancellation fees will apply.

5. Deposit
A security deposit may be required by the landlord. The deposit will be refunded no later than two weeks after the apartment has been returned in good order, less any additional costs or damages incurred. The refund does not affect any claims by the owner and, in particular, does not constitute a waiver of claims for damages. Please also note section 14, especially regarding bicycles.

6. Cancellation
You may cancel your booking at any time; however, cancellation must always be made in writing. As a matter of principle, subletting or transferring the rental agreement to third parties is not permitted. If the customer is not also the occupant, or if the customer is booking on behalf of another person, both parties shall be jointly and severally liable. In the event of cancellation, we will charge a processing fee of €30.00. If the cancellation is made less than 14 days before the start of the rental period (based on the date we receive written notice) and we are unable to re-let the property for the same period, we are entitled to compensation for loss of rent amounting to 70% of the rental price. If no notice is given, 90% of the total price is payable in the event of a no-show. In the case of early departure or no-show, the tenant is not entitled to any refund for unused rental days. The landlord is obliged, in good faith, to attempt to re-let the unused apartment in order to minimise losses. Until the apartment is re-let, the guest remains liable for the agreed amount for the duration of the contract. We strongly recommend taking out travel cancellation insurance to cover any potential costs.

7. Changes
Changes may be made free of charge up to 30 calendar days before the start of the rental period, provided availability allows.

8. Arrival and Departure
On the day of arrival, the tenant may occupy the apartment from 4:00 p.m. at the earliest. The tenant is not entitled to compensation if, in exceptional cases, the apartment is not available by 4:00 p.m. Access to the apartments is via a digital locking system (Nuki). Before arrival, guests will receive a numerical code allowing access to the booked apartment for the duration of the stay, enabling flexible arrival times. The apartment must be left clean and tidy by 10:00 a.m. on the day of departure. If you depart after 10:00 a.m., an additional fee of €35 will be charged. Departure can be extended until 12:00 noon at the latest, subject to prior agreement and approval by the landlord, and payment of the fee. This is only possible if it does not conflict with the arrival of subsequent guests.

9. Complaints
Despite all our efforts, occasional complaints cannot be ruled out. Such complaints must be reported to the landlord without delay. If the issue is not resolved within a reasonable period, any claims for non-performance of the rental agreement must be asserted against the landlord within one month after the end of the rental period. After this period, claims can only be made if you were prevented from meeting the deadline through no fault of your own. Your claims arising from non-performance shall expire six months after the end of the rental period. The limitation period begins on the day the tenancy ends.

10. Written Form
Notices of withdrawal, rebooking, or amendments should, in the interest of both parties, always be made in writing by e-mail. 11. Termination of the Rental Agreement If fulfilment of the rental agreement becomes directly and significantly hindered, endangered, or impaired due to force majeure (such as natural disasters, war, or civil unrest), we reserve the right to withdraw from the rental agreement. The rental agreement may be terminated without notice if the tenant or accompanying persons behave in a disruptive or destructive manner such that continued occupancy would be unreasonable for the other residents.

12. Personal Data
Upon arrival, the guest must be able to provide identification with a valid identity card or passport. The landlord will store the data internally and will not share it with third parties, except for tourist tax registration forms, which must be forwarded to the local authority.

13. Limitation of Liability
The landlord’s contractual liability for damages other than personal injury is limited to twice the total rental price, provided that the damage was not caused intentionally or by gross negligence, and that the landlord is legally liable.

14. Liability
Use of the paths leading to the apartment, stairways, the apartment itself, and its furnishings, etc., is at the tenant’s own risk. The landlord cannot be held liable for the temporary failure of furnishings, public utilities, or similar services. However, the landlord will endeavour to remedy any defect without undue delay. A reduction in the rental price is excluded. The landlord accepts no liability for burglary or theft (including vehicles). The guest is fully liable for any damage caused to the apartment, its furnishings, or any lost property during their stay, including bicycles. The tenant is also liable for any personal injury or damage to property caused by themselves or accompanying persons. We therefore recommend taking out personal liability, travel luggage, and travel accident insurance.

15. General Obligations
15.1 Reporting of Damage / Duty to Cooperate You are responsible for the rented property and its furnishings. You must treat them with care and are obliged to compensate for any damage caused by yourself or your fellow occupants. Furthermore, any items damaged or lost during your stay must be replaced by the tenant unless they can prove that neither they nor their companions were at fault. If the rental service is not provided as contractually agreed, you may request remedial action. We therefore ask you to do everything reasonably possible to contribute to resolving any issue and preventing further damage (e.g. in the event of a burst water pipe). The tenant is obliged to report all defects and damages immediately, and at the latest by 12:00 noon on the day following arrival. Contact details: +49 15679 585212 or info@apartment-waldperle.de

15.2 House Rules
Pets are very welcome but may only be brought along by prior arrangement. Smoking is strictly prohibited inside the apartment. Open fires on the balcony are not permitted. Apartment Waldperle is newly renovated and maintained in excellent condition. During the stay, each tenant is responsible for keeping the property clean. Final cleaning will be carried out exclusively by the landlord. Minor tasks such as washing dishes, stripping the beds, folding blankets, emptying bins, and placing rubbish in the designated container must be performed by the tenant. The tenant must treat the rented property with care and is responsible for all items belonging to it.

16. Miscellaneous
The landlord is entitled to enter the apartment if necessary, for example, to carry out urgent repairs. The accommodations are located in an area typical of tourism. Should unforeseen disturbances arise in the immediate vicinity, such as construction work or noise, the tenant will be informed immediately. In such a case, the tenant has the right to withdraw from the rental agreement. No further warranty claims exist.

17. Place of Performance and Jurisdiction
The place of performance and jurisdiction for both parties is the officially recognised climatic health resort of Schonach in the Black Forest. The guest may bring legal action only before this court of jurisdiction.

18. Invalidity of Individual Provisions
Should any of the above provisions be or become invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by one that most closely reflects the economic purpose of the original provision.